Why is This Allowed?

I want to know why people shopping in a store are allowed to be so downright rude and obnoxious to employees. If I had stood up for myself today, I would have gotten in trouble, because the customer is always right. Well, not when the customer is trying to do things that isn’t allowed by the rules and regulations and procedures of cellular network companies.

But the customer is allowed to be a rude person while I get to go home, internalize this, and drink away the anger and tears. Like, lady, it’s not my fault that you and your husband are going through a separation. Based on how you treated me today, I’m not surprised. Good for him.

I have to say. Today was probably my worst day at the job. The first day where I almost snapped at a customer and willingly accepted termination. I don’t know if I should be proud or sad that it took three months to get to this point.